Terms of Service

1. What we provide

aiAdaptiv provides custom configuration and maintenance services inside the Client's own cloud environment. We deploy an open-source AI platform (Open WebUI plus selected open-source models) into the Client's own EU-region cloud account, white-label it under the Client's domain (e.g. ai.yourfirm.com), and provide ongoing maintenance: model updates, security patches, and support.

We are flexible with serious design partners — specific open-source model preferences or specialized workflow needs are tailored during setup.

2. Ownership

The Client owns the cloud account, the infrastructure, the keys, and the data. The platform is deployed inside the Client's own account, and it remains the Client's if the engagement ends. There is no vendor lock-in: if you stop working with us, the entire platform stays yours.

3. Fees

One-time Setup & Deployment: €1,999, due before deployment begins.

Monthly Maintenance & Support: €249 per month, billed monthly.

GPU and cloud infrastructure costs are paid by the Client directly to the cloud provider(s) and are not part of our fees. We remain provider-agnostic and help choose and optimize the right instance size for the Client's usage.

4. Data and confidentiality

All processing happens inside the Client's secure environment. We do not have access to the Client's prompts or documents in the running platform. Any access credentials granted to us for deployment or maintenance are used solely to provide the services and are treated as confidential.

5. Client responsibilities

The Client is solely responsible for data inputs and for regulatory compliance applicable to the Client's use of the platform, including GDPR and the EU AI Act.

The Client is responsible for the cloud account itself, including billing with the cloud provider, and for completing the onboarding checklist needed to go live.

6. Timeline

Typical deployment takes 3–7 business days from payment to live, once the onboarding checklist is complete. Timelines are estimates, not guarantees.

7. Term and cancellation

The monthly maintenance service is cancelable by either party with 30 days' notice. After cancellation the Client keeps the platform, the account, and the data; ongoing updates and support end with the notice period.

The one-time setup fee is non-refundable once deployment has been completed.

8. Warranty disclaimer

The service is provided "as-is", without warranties of any kind, express or implied, including fitness for a particular purpose. AI model outputs are probabilistic; the Client is responsible for reviewing outputs before relying on them.

9. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability arising out of or related to the services is limited to the fees the Client has paid to us. We are not liable for indirect, incidental, or consequential damages, or for costs charged by third-party providers.

10. Changes to these terms

We may update these terms from time to time. The current version is always published on this page; material changes will be communicated to active clients. Continued use of the maintenance service after a change constitutes acceptance.